Returns & Refunds
At MBee Jewelry, we want you to absolutely adore your new handcrafted pieces. Because every item is carefully made in small batches in Langley, British Columbia, we handle returns and exchanges with thoughtful care to ensure you are completely satisfied with your shopping experience.
Eligibility for Returns & Exchanges
Timeframe: We gladly accept returns and exchanges within 14 days of the delivery date.
Item Condition: To be eligible for a return or exchange, items must be unworn, in their original condition, and sent back in their original packaging.
Final Sale Items: For hygiene and safety reasons, earrings (unless faulty upon arrival) and custom or personalized orders are final sale and cannot be returned or exchanged.
How to Initiate a Return or Exchange
1. Contact Us: Send an email to our support team at c[email protected] with your order number, the name of the item you wish to return or exchange, and the reason for your request.
2. Authorization: Once your request is reviewed and approved, we will provide you with instructions on where to send your package.
3. Shipping the Item: Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or defective. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected at our studio, we will send you an email to notify you that we have received your returned item and let you know whether your refund has been approved.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5–10 business days, depending on your bank or credit card provider).
Damaged or Defective Items
We take immense care in packaging your jewelry safely, but accidents can occasionally happen during transit. If your piece arrives damaged or defective:
Please contact us within 48 hours of delivery at [email protected] with clear photos of the damage and your order number.
We will gladly arrange for a replacement or a full refund upon verification.
Exchanges
If you need to swap an item for a different size, length, or alternative piece, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item, or contact us directly to coordinate the exchange.
Questions?
If you have any questions regarding our return policy or need assistance with an order, please reach out to us at [email protected] We are always here to help!